98ab Frequently Asked
Questions — All Answers
in One Place

98ab requires a clear scan or photo of your CNIC (Computerised National Identity Card) for identity verification. You will also need proof of address — a recent utility bill or bank statement dated within 90 days works fine. In some cases, 98ab may ask for confirmation of your payment method, such as your JazzCash or EasyPaisa account details. KYC is mandatory before your first withdrawal.

No. 98ab strictly enforces a one-account-per-person policy. Each player is permitted exactly one active account, regardless of whether different personal details are used. Maintaining duplicate accounts is a serious breach of the 98ab Terms and Conditions and will result in the closure of all associated accounts and forfeiture of any balances held within them.

Click the "Forgot Password" link on the 98ab login page. Enter the email address or mobile number registered to your account. 98ab will send a password reset link to your email or a verification code to your mobile number within a few minutes. Follow the instructions to set a new password. If you still cannot access your account, contact 98ab live chat support — available 24/7 with a 3-5 minute average response time.

To permanently close your 98ab account, contact the support team via live chat or email at [email protected] with a written closure request. Any real money balance remaining after verified KYC will be returned to your registered payment method. Note that if you are closing your account due to gambling concerns, 98ab also offers a self-exclusion option — a better choice for player welfare, as it includes protective restrictions.

The minimum deposit at 98ab is Rs 200 (PKR). This applies across all accepted payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank. There is no maximum deposit limit enforced by 98ab itself, though your payment provider may have their own daily transaction limits. For high-value deposits, it is worth checking your JazzCash or bank account limits in advance.

98ab supports all major Pakistani payment methods. For deposits and withdrawals you can use JazzCash, EasyPaisa, Habib Bank Limited (HBL), United Bank Limited (UBL), and Meezan Bank. All transactions are processed in Pakistani Rupees (PKR), so there is no currency conversion involved. Payment methods must be registered in your own name — third-party payments are not accepted at 98ab.

EasyPaisa withdrawals from 98ab are typically processed the same day for accounts that have completed KYC verification. The actual transfer time once 98ab initiates it is usually within a few minutes on the EasyPaisa side. The most common reason for withdrawal delays is an incomplete KYC review — make sure your identity documents are submitted and verified before requesting your first withdrawal.

98ab does not charge platform fees on standard deposits or withdrawals. Your payment provider — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank — may apply their own transaction fees according to their published schedules, which are outside 98ab's control. Always check your payment provider's fee structure before initiating a transaction. 98ab's support team can clarify if you are unsure.

Yes. PSL (Pakistan Super League) cricket is one of the most popular betting markets at 98ab among Pakistani players. You can bet on PSL match winners, top run-scorers, most wickets, first ball outcomes, and a wide range of in-play live betting markets during PSL matches. 98ab also covers international Test cricket, ODIs, T20Is, and other global cricket competitions throughout the year.

98ab's live casino features real human dealers operating physical equipment — cards, roulette wheels, dice — streamed to your screen in real time via HD video. You place bets through the on-screen interface, the dealer runs the game in front of the camera, and results are determined by the physical game rather than software. Games available include live baccarat, roulette, blackjack, Dragon Tiger, and Sic Bo.

Yes. The 98ab platform is fully optimised for mobile browsers on both Android and iOS devices. No app download is required — simply open 98ab.bid in your smartphone browser and the site adapts to your screen size automatically. All games including cricket betting, live casino, and slot games are accessible on mobile. The experience works well on Pakistani networks including Zong, Jazz, Telenor, and Ufone connections.

All RNG (Random Number Generator) based games at 98ab — including slots, virtual table games, and instant win titles — use certified random number generator technology that produces unpredictable, unbiased outcomes on every spin or deal. Live dealer game outcomes are determined by physical equipment operated by real dealers on camera. 98ab's gaming licence requires regular independent auditing of game fairness as a condition of operation.

A wagering requirement is the total amount you must bet before bonus funds convert to withdrawable real money. At 98ab, if the wagering requirement is 30x on a Rs 1,000 bonus, you need to place Rs 30,000 in qualifying bets before withdrawing bonus-derived winnings. Different games may contribute differently — slots typically contribute 100% while live casino games may contribute less. Always check the specific bonus terms on 98ab before claiming.

Yes, all 98ab bonuses carry a validity period — typically 7 to 30 days depending on the specific promotion. If you do not complete the wagering requirement before the bonus expires, the remaining bonus funds and any winnings generated from them are forfeited automatically. Your real money balance is unaffected. Bonus expiry dates are visible in your 98ab account under the active bonuses section.

If you have accepted a bonus at 98ab and have outstanding wagering requirements, withdrawing your real money deposit balance before completing those requirements will typically result in forfeiture of the bonus and any associated winnings. If you wish to withdraw without completing wagering, contact 98ab support — in some cases it is possible to forfeit the bonus voluntarily and proceed with a real money withdrawal.

Yes. 98ab operates a tiered VIP loyalty programme that rewards regular players with escalating benefits as they progress through VIP levels. Benefits include higher withdrawal limits, personalised bonuses, dedicated account management, faster KYC processing, and exclusive promotional offers. Progression through VIP tiers is based on your monthly wagering activity across all 98ab products — slots, live casino, and sports betting all count.

To self-exclude from 98ab, contact our support team via live chat or email at [email protected] and request self-exclusion, specifying your preferred period — 6 months, 1 year, 3 years, or permanently. After a brief identity check, your account is locked within minutes. Marketing stops immediately. Self-exclusion is enforced strictly and cannot be reversed during the chosen period. You can also initiate a shorter cooling-off period (24 hours to 6 weeks) directly in your account settings.

98ab provides three types of financial limits to help you stay in control: deposit limits (maximum PKR you can deposit per day, week, or month), loss limits (maximum net amount you can lose in a given period), and wagering limits. Limit reductions take effect immediately. Increases take 24 hours to allow for reflection. You can set or adjust these limits at any time in the Responsible Gaming section of your 98ab account settings.

98ab operates under an international online gaming licence. Licensed platforms are required to meet standards covering game fairness, player fund protection, responsible gaming tools, and anti-money laundering compliance. Player funds at 98ab are held separately from operational funds. The platform uses 256-bit SSL encryption for all data transmission. 98ab has been serving Pakistani players since 2018 with PKR banking via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank.

98ab customer support is available 24 hours a day, 7 days a week via live chat on the platform — average response time is 3 to 5 minutes. You can also reach the support team by email at [email protected]; email responses are typically provided within 2 hours. For responsible gaming queries including self-exclusion requests, use the same channels and mark your message "Responsible Gaming" so it reaches the right team quickly.